Collaboration for Innovation
SK Telecom and Deutsche Telekom have officially signed a Letter of Intent to collaborate on developing a specialized Large Language Model (LLM) tailored for telecommunication companies. This partnership is the result of discussions initiated by the Global Telco AI Alliance, a consortium launched in July 2023.
Enhancing Customer Services
The telco-specific LLM aims to empower global telcos to effortlessly construct generative AI models, with a focus on multilingual capabilities. The LLM is designed to enhance customer services, particularly in areas like AI-powered contact centers.
A New Era of AI
The collaboration involves key players in the AI industry, enabling the co-development of a sophisticated LLM. Anticipated to debut in the first quarter of 2024, the telco-focused LLM will offer a deeper understanding of telecommunication service-related areas and customer intentions.
Streamlining AI Solutions for Telcos
One of the primary objectives of this collaboration is to assist telcos worldwide in developing flexible generative AI services. By streamlining the process of building AI-driven solutions like contact centers, telcos can save time and costs and open new avenues for business growth and innovation.
Driving Global AI Leadership
Through this partnership, SK Telecom and Deutsche Telekom expect to gain global AI leadership and drive new growth. By combining their strengths and capabilities in AI technology, platform, and infrastructure, they aim to empower enterprises in different industries to deliver new and higher value to their customers.
Meeting the Demand for AI Solutions
This collaboration is a proactive response to the escalating demand for AI solutions within the telco industry. It promises to bring a paradigm shift in the traditional telecommunications landscape, offering innovative AI-powered services.
